Privacy Policy
Last Updated: January 2025
1. Introduction
NP Mobile Detail ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile detailing services.
2. Information We Collect
Personal Information
We may collect the following personal information when you book our services:
- Full name
- Phone number
- Email address
- Service address
- Vehicle information (type, make, model)
- Payment information (processed securely through third-party payment processors)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type and version
- Pages visited and time spent on our site
- Referring website addresses
- Device information
3. How We Use Your Information
We use your information to:
- Process and fulfill service bookings
- Communicate with you about your appointments
- Send appointment confirmations, reminders, and follow-ups
- Process payments
- Improve our services and customer experience
- Respond to customer service inquiries
- Send promotional offers and marketing communications (with your consent)
- Comply with legal obligations
4. SMS/Text Messaging (A2P Compliance)
By providing your phone number and booking a service, you consent to receive text messages from NP Mobile Detail. These messages may include:
- Booking confirmations
- Appointment reminders
- Service updates and notifications
- Promotional offers (you may opt-out of marketing messages)
Message and data rates may apply. Message frequency varies based on your activity and preferences.
To opt-out: Reply STOP to any text message to unsubscribe from SMS communications. You may also contact us at (689) 270-6277 or npmobiledetail@gmail.com.
For help: Reply HELP to any message or contact us at (689) 270-6277.
We use compliant A2P (Application-to-Person) messaging services and follow all applicable regulations including TCPA (Telephone Consumer Protection Act) and CTIA guidelines.
5. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party companies that help us operate our business (payment processors, scheduling platforms, SMS providers)
- Legal Compliance: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition of our business
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.
7. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Opt-out of marketing communications (email and SMS)
- Object to processing of your personal information
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience. You can control cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
11. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt-out of sales (we do not sell personal information).
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: